*Please note we have now passed the last possible dispatch date for Christmas. Our last dispatch day before our Christmas shut down is Friday 22nd December. Dispatching will resume on Thursday 4th Jan 2018, so please note that some orders placed from Friday 22nd December onwards may not arrive until the new year.
In previous seasonal periods there have been stories in the press about severe backlogs experienced by certain delivery companies such as Yodel at one time, so we understand customers will be concerned about which companies we use for our own deliveries during the Christmas period.
We would therefore like to confirm that we use the following premium services;
For Small items we use Royal Mail First Class Signed for, and Royal Mail Special Delivery
For Larger items we use DPD 24 Hour, FedEx 24 Hour and DHL Express services.
Whilst this is a very busy time of year for us in most cases we manage to process our orders and deliver in line with with our published service standards. This is within 3-5 Working days for the Free Service and 1-2 Working Days for Express.
Inevitably there will always be some exceptions so we advise that the last safe date
for Christmas Deliveries using the Free service is Wed 13th December. Some orders up to Noon Friday 15th Dec may
still make it in time but this cannot be guaranteed due to the pressure on the delivery networks so if your item is needed for Christmas we would advise using the express option.
We are advising Midnight on 18th December as the last safe date
for Christmas orders using the Express Option. however orders placed on Wed 20th December may
still make it in time. Please do not rely on this at all without telephoning to check stock first though.
Lots of companies talk about guaranteed delivery dates. We would like to use this terminology ourselves, however like the majority of UK companies that guarantee relies on a third party courier delivering your goods. To increase the chances of a sucessful delivery within the published service level we pay for a premium service that is both insured and trackable. We do not use any economy couriers or services.
We hold large amounts of stock at our showroom in Tring Hertfordshire, so a collection is also possible. Please feel free to call us on 01442 822997
to check stock and reserve an item for collection.
Please note that our last dispatching date will be Thursday 21st December and that our business will be closed from 23rd December through to Wed 3rd Jan 2018. Orders will be accepted during this period, but please note that dispatches may not re-commence until Thursday 6th Jan 2018.
Should delivery networks struggle again this year we will update this page accordingly.