Christmas Returns Policy

We already have a generous 28 Day return policy, and for orders placed from 15th of December we will extend the 28 Day return period to start from 25th December.  Full details of our policy can be found by clicking here.  This does not effect your statutory rights.

Christmas Opening Hours  

Unfortunately we are in a Tier 4 Area so this means that our shop has to be closed to walk in visitors.  It will be possible to arrange to click and collect some orders - subject to stock availability up to 4pm on Wednesday 23rd December.  This is a by appointment only service, so please contact us to book.

Christmas Deliveries

We have past the point whereby delivery can be guaranteed for Christmas.  We will continue to dispatch orders today (December 23rd) up to the point our courier arrives. After this time, orders may not be dispatched until we return in the new year.

We would therefore like to confirm that we use the following premium services;

For Small items we use Royal Mail Signed for, and Royal Mail Special Delivery

For Larger items we use DPD 24 Hour, FedEx 24 Hour and DHL Express services.

Whilst this is a very busy time of year for us in most cases we manage to process our orders and deliver in line with with our published service standards. This is within 3-5 Working days for the Free Service and 1-2 Working Days for Express.

Inevitably there will always be some exceptions so we advise that the last safe date for Christmas Deliveries using the Free service is Wed 16th December.  Some orders up to Noon Thurs 17th Dec may still make it in time but this cannot be guaranteed due to the pressure on the delivery networks so if your item is needed for Christmas we would advise using the express option.

We are advising Midnight on 20th December as the last safe date for Christmas orders using the Express Option**. however orders placed by Noon on Wed 23rd December may still make it in time. Please do not rely on this at all without telephoning to check stock first though as some products rely on drop shipping via third party suppliers.  Our last shipping time before Christmas is Noon on Wed 23rd December. Orders placed after this date may not be shipped until the New Year.
**This only Applies to mainland UK locations. Highlands, Islands and distant locations on 2 day shipping will not make it in time.

Lots of companies talk about guaranteed delivery dates. We would like to use this terminology ourselves, however like the majority of UK companies that guarantee relies on a third party courier delivering your goods.  To increase the chances of a sucessful delivery within the published service level we pay for a premium service that is both insured and trackable.  We do not use any economy couriers or services.

Please note that our last dispatching date will be Noon on Wed 23trd December and that our business will be closed from 24thDecember through to 4th Jan 2021. Orders will be accepted during this period, but please note that dispatches may not re-commence until Monday 4th Jan 2021.