Coronavirus Important Info

Please note that Covid-19 is having a notable impacts on 3 key areas of our business - Stock and availability, Showroom visits, and making contact with us, so we would like to give you some updates on these below;

Availability and Lead times

Since the start of of lock down there has been a surge of interest in hobby activities that can be safely carried out from home, and that naturally has included Astronomy - something everyone one in the industry is extremely grateful for.  However this has also coincided with some significant disruptions in the supply chain which has left manufacturers and distributors unable to keep up with the demand.  It is for this reason that you will be seen a much larger proportion of 'Out of stock' items than is normal, and or indications of much longer than normal lead-times.  Stock is however arriving on a regular basis, and any items not pre-sold are loaded on the website on arrival.  It is therefore important to contact us if you do have a requirement, as we can take pre-orders and place you in a queue where stock is scheduled to arrive either with us or in advance with suppliers.

We are constantly in the process of updating our website to reflect the items in stock, and to note when you are likely to have to wait across all brands, but please be aware that manufacturers and distributors are often struggling to provide stock updates or information due to the pressures on the supply chain, as much as we are trying to keep pace with the fast pace of changes. This is causing obvious impacts on our website info, so please feel free to check any item with us in advance if your order is of an urgent nature. In the meantime if any of your orders are affected we will let you know. Thank you in advance for your understanding and your support.

Showroom Visits

Currently Tring is classified as a 'Medium Risk' area on the NHS Covid-19 App, and our showroom is open to visitors. Please note to be Covid Secure this is only and strictly by appointment. This is also out of respect for the distance many of our customers travel, so it gives certainty that they will be given the time that they need, that we can manage the number of people in the showroom at any one time, and allow for the necessary cleaning between visits. 

We will ask all visitors to take a temperature check on arrival using a non contact infra red thermal device, and for a face mask or face covering to be worn for the duration of the visit. If you or any recent close contacts are displaying any symptoms of Covid-19 we very respectfully ask you to refrain from visiting until a sufficient period of isolation has passed.

Currently appointments are available Monday to Friday, between the hours of 10am to 4pm (last appt 3.15pm).  We do have some stock that can be taken away at the time of visit, but it is much more limited than usual, so please check first if you have a particular requirement.  The Showroom display however remains 'Fully Stocked' so there is always plenty to see and discuss and pre-orders can be placed for non-stock items where delivery schedules are known.

If you are happy with the above, please feel free to contact us by telephone, email or messenger to discuss booking an appointment.

Contacting us

We can be contacted via email - enquiries@tringastro.co.uk via the messenger system on our website or via telephone on 01442 822997.  

We will always answer our telephone or messenger when we are not with customers or on another call, but we are aware that the exceptional increase in incoming call volumes is causing extended periods of 'engaged' and is also jamming our answer-phone very quickly.  We are very sorry about this, but very understandably the national stock shortages on many components are driving a huge amount of extra enquiries, which we are of course very happy to answer as quickly as we can.

We are a small family business, so all your enquiries are valuable to us and we pride ourselves in the quality, friendly and personal service we can offer - but unfortunately do not have call centres or the like behind us, so it only for this reason that our incoming message contains some info and recommends contacting us via messenger or email in the event we can't answer. If this is inconvenient please feel free to keep trying and we will answer when we can, but please bear with us.

Thank you for taking the time to read this, and for your understanding and continuing support.

Jane and Neil

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