Here you can find information on Tring Astronomy Centre Limited’s current position and response to Coronavirus Disease (COVID-19).
Tring Astronomy Centre Limited’s current position:
Online orders are continuing to be processed as normal, but please be aware that delivery networks in some areas are experiencing some delays that are outside our control. Distributors are also under increased pressure so some items are subject to much longer lead times than normal, and their ability to provide timely stock updates to us is now severely compromised. Please feel free to check with us for more details on any particular items of interest because despite our best intentions it is currently extremely difficult to maintain accurate availability information on the website.
UPDATE 21/12/20: Please note we are in as Tier 4 area and as a non essential shop we must close our showroom to visitors at this time. Click and collect from the warehouse maybe possible, subject to stock availability. This is very strictly by prior appointment, so please contact us in advance first.
Currently Tring is classified as a 'Tier 4' area on the NHS Covid-19 App and our showroom is therefore closed to visitors. Once we are allowed to re-open it will be strictly by appointment. This is out of respect for the distance many of our customers travel, so it gives certainty that they will be given the time that they need, that we can manage the number of people in the showroom at any one time, and allow for the necessary cleaning between visits.
We will ask all visitors to take a temperature check on arrival using a non contact infra red thermal device, and for a face mask or face covering to be worn for the duration of the visit. If you or any recent close contacts are displaying any symptoms of Covid-19 we very respectfully ask you to refrain from visiting until a sufficient period of isolation has passed.
If you are happy with the above, please feel free to contact us by email or messenger to discuss booking an appointment.
Additional precautionary measures have been introduced which are detailed below.
- We will follow fully the guidelines and procedures being implemented by most pallet and parcel networks including Royal Mail and the UK Government, and more generally the latest Government advice to business.
- As of 21st December 2020, we have no employees who have tested positive to Coronavirus – COVID-19.
Increased precautionary measures in place since Monday 16th March, 2020:
- A daily clean and disinfect of all internal and external building “touch points” and all shared and personal equipment. This is additional to regular cleaning.
- Provided additional hand sanitisers throughout the building for general use
- Colleagues have been reminded of the necessity of regular handwashing and use of
provided hand sanitisers to Government guidelines
We will continue to monitor daily the latest Government advice and will action any necessary changes immediately. Further updates concerning Covid-19 including details of any further changes that will affect you will be updated as required.
UK Government guidelines can be found here:- https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
We and our suppliers have stocks of most products and will continue to work extremely hard in fulfilling your orders in a timely manner until this crisis is over.
From all of us at Tring Astronomy Centre Ltd, we would like to wish everyone well and to stay safe.